Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using the Training Platform (the “Platform”) operated under Virtual Water Services Limited (Company No. SC660750)

This Privacy Policy explains how we collect, use, and protect your information when you use the Platform and related services.

By accessing or using the Platform, you agree to this Privacy Policy. If you disagree with any part, please discontinue use of the Platform.

Information We Collect

We collect the following categories of information when you register, access, or use the Platform:

• Identifying information: name, email address, employer/organisation, postal address (if required for certification or invoicing)
• Account information: login credentials (username, password), role (trainee, trainer, administrator)
• Training data: course enrolments, progress, assessment results, certifications issued
• Technical information: device identifiers, IP address, browser type, operating system
• Usage data: interactions with the Platform, learning history, support requests
• Marketing data: communication preferences, interactions with emails or advertising

How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain the training platform
• Manage enrolments, progress, and certification records
• Communicate with you about training, updates, and support
• Improve the Platform through analytics and feedback
• Comply with legal and regulatory obligations
• Send relevant marketing communications (only with consent or where permitted by law)

Legal bases: Performance of contract, Legitimate interests, Consent, Legal obligations.

Sharing Your Information

We may share your personal data with:

• Service providers (hosting, LMS, analytics, communication)
• Your employer/organisation (if training is via corporate agreement)
• Digital marketing providers (in compliance with data protection law)
• Regulatory or accreditation bodies where required

We do not sell your personal information.

Cookies and Analytics

The Platform uses cookies and Google Analytics to improve functionality and monitor usage. See our Cookie Policy for details. You can opt out of Google Analytics.

Retention of Information

We retain personal data only as long as necessary to provide services and comply with law. Training records and certificates are typically stored for at least 3 years, or longer if required.

Your Rights

You have the following rights under data protection law:

• To access the personal data we hold about you.
• To request correction of inaccurate or incomplete data.
• To request deletion of your personal data (subject to legal or contractual requirements).
• To restrict or object to our processing of your data.
• To request data portability.
• To withdraw consent (where consent was previously given).
• To stop receiving marketing communications.
• To lodge a complaint with the ICO or another supervisory authority.

Exercising Your Rights

You can exercise your rights by contacting our Data Processing Office:

We may ask for proof of identity before responding to your request.

International Data Transfers

Some service providers may be outside the UK/EEA. We ensure safeguards such as UK GDPR-compliant Standard Contractual Clauses.

Children’s Privacy

This Platform is not intended for individuals under 18. If we discover that we hold personal information about a minor, we will delete it promptly.

Third-Party Websites

The Platform may link to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Platform.

Questions

If you have questions about this Privacy Policy, contact us at:

Email: support@virtualservicesgroup.co.uk